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LOST in JB: Eco Palladium
Privacy Policy

This privacy policy has been compiled by LOST Recreation Sdn Bhd (referred to here as “LOST IN JB”, “our”, “us”, “we”) to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our Website (www.lostinjb.com).
This Privacy Policy is in addition to any other Terms & Conditions of Service applicable to the Website. We do not make any representations about third party websites that may be linked to the Website.
We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

The personal information we collect from you will be used amongst our group of companies for some or all of the following purposes:
1. To facilitate your use of the Services;
2. To process orders you submit through the Website, whether for game bookings or products sold by LOST IN JB or a third party seller. Payments that you make through the Website for games or products, whether sold by LOST IN JB or a third party seller, will be processed by us;
3. To deliver the games or products you have purchased through the Website, whether sold by LOST IN JB or a third party seller, we may pass your personal information on to a third party in order to make delivery of the product to you, whether the product is sold through the Website by LOST IN JB or a third party seller;
4. To update you on the delivery of the products, whether sold through the Website by LOST IN JB or a third party seller, and for customer support purposes;
5. To compare information, and verify with third parties in order to ensure that the information is accurate;
6. To send you regular updates by email, mail or otherwise on news and initiatives globally and in your region or city.
7. Further, we will use the information you provide to administer your account (if any) with us;
8. Verify and carry out financial transactions in relation to payments you make online;
9. Audit the downloading of data from the Website;
10. Improve the layout and/or content of the pages of the Website and customise them for users;
11. Identify visitors on the Website;
12. Carry out research on our users’ demographics and behaviour;
13. Provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;

When you register an account with LOST IN JB on any of its websites and locations worldwide whether online or in person in a branch or otherwise provide us with your personal information through the Website, we will also use your personal information to send you marketing and/or promotional materials about our or third party sellers’ products and services from time to time.

You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and

In exceptional circumstances LOST IN JB may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.;

LOST IN JB may share your personal information with third parties and our affiliates for the above mentioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by LOST IN JB. In sharing your personal information with them, we endeavour to ensure that the third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the above mentioned purposes.

LOST IN JB does not ever engage into the business of selling customers’ personal information to third parties.

You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address below. Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event

You can update your personal information anytime by accessing your account on the LOST IN JB Website. If you do not have an account with us, you can do so by contacting us at our e-mail address below.

If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by LOST IN JB within the past year, please contact us at our e-mail address below. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.
If you have an account with LOST IN JB, you may access details of your order by logging into your account on the Website. You undertake to treat your LOST IN JB username, password and order details confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of your LOST IN JB username, password or order details, except as stated in the Terms and Conditions of Service.

LOST IN JB ensures that all information collected will be safely and securely stored. We protect your personal information by:
1. Restricting access to personal information;
2. Maintaining technology products to prevent unauthorised computer access; and
3. Securely destroying your personal information when it is no longer needed for any legal or business purpose
If you believe that your privacy has been breached by LOST IN JB, please contact us at our e-mail address below.

LOST IN JB or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalised experience when you use the Services and/or access the Website.
When you visit LOST IN JB, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
• Your computer’s IP address
• Browser type
• Webpage you were visiting before you came to our Website
• The pages within the Website which you visit
• The time spent on those pages, items and information searched for on the
• Website, access times and dates, and other statistics.
• This information is collected for analysis and evaluation in order to help us improve the Website and the services and products we provide.

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognise a particular device or browser and help us to personalise the content to match your preferred interests more quickly, and to make our Services and Website more convenient and useful to you.

Web beacons are small graphic images that may be included on our Service and the Website. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

Spam, spyware or virus is not allowed on Website. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Website. If you would like to report any suspicious messages, please contact us at our email address below.

LOST IN JB shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Website.

If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, suggestions, comments or concerns, please feel free to contact us at contact@lostinjb.com